New year’s resolutions, #2

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I will return phone calls from customers and my internal support team immediately, always the same day I receive them.

These people are my lifeblood. If I ignore them, my family doesn’t eat. And I know that the biggest frustration for most customers is lack of communication; it’s also a killer for companies, leading to red tape.

What will your standard be?

(See Resolution #1 here; click here to get to all resolutions.)