Want to stroll back to a time when phone etiquette was taught — not just phone skills? Read this great little booklet from the 1950s titled, How to Make Friends by Telephone.

Be ready to talk!

Visualize the person you call!

Be attentive!

With all the training workshops, DVDs, and articles on telephone skills, you’d think we’d better at this in our profession. The fact is, it’s the basic people skills and principles that matter most. And nearly all of them listed in this little tome still apply.

Save or Share: